Warranty

Our Warranty

Every repair carried out by Matsqui Appliance Repair is backed by a 90-day warranty covering both the parts we install and the labour involved. If the same fault returns within that window, we'll put it right at no extra charge.

What's Covered

The specific repair we performed and the components we fitted for it. If a part we supplied fails, or the original fault reappears within 90 days of the visit, the return call, diagnosis and corrective work are all covered.

Parts Warranty

Genuine manufacturer parts we install carry our 90-day labour warranty, and many are also covered by the part maker's own guarantee, which can run longer. Where a manufacturer warranty applies, we'll help you make that claim.

What's Not Covered

• New, unrelated faults that develop after our visit
• Damage from misuse, power surges, flooding or pest activity
• Appliances altered or worked on by someone else after our repair
• Cosmetic wear, or parts you supplied yourself
• Ongoing wear on an appliance already near the end of its service life

How to Make a Claim

Call us with your original invoice number and a short description of what's happening. We'll book a return visit, usually the same or next day, and confirm whether the issue falls under your warranty before we attend.

Our Commitment

We stand behind our work. If a covered repair hasn't held, we'll return promptly and resolve it — that's the whole point of the warranty, and we treat it that way.